Shipping policy

Shipping Policy

SOLLAST Pty Ltd · Queensland, Australia · support@sollast.com

Where we ship

We ship to Australia, New Zealand, the United Kingdom, Canada, the United States, the United Arab Emirates, and the following European Union member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Carrier and delivery

Orders are dispatched from Queensland, Australia, with Australia Post. Shipping costs are calculated at checkout based on your delivery address. Estimated delivery times are indicative only and not guaranteed. All shipments require a signature on delivery. Once your order ships, you will receive tracking details by email.

Taxes, duties and import charges

Australia: displayed prices include GST.

New Zealand, United States and Canada: where applicable taxes or duties are calculated and collected at checkout, they are shown before you pay.

United Kingdom, European Union and United Arab Emirates: import duties, import VAT and any carrier customs-clearance fees are not collected at checkout. Your local customs authority or delivery carrier may charge these amounts before your parcel is released. They are the customer's responsibility and vary by destination.

Refused or unclaimed parcels

If you refuse delivery, do not pay import charges, or do not collect your parcel and it is returned to us, we will refund the price of the goods and the original standard delivery charge, less the actual cost of returning the parcel to us. This does not affect your statutory rights.

Risk

Risk in the goods passes to you on delivery.

Questions